Metrolink access guide published

Metrolink Access Guide

Transport for Greater Manchester (TfGM) has published an access guide for using Metrolink trams.

The 18-page guide comprehensively covers all you need to know including buying tickets, travel passes, using the stops and providing customer feedback.

It includes many colour photos and illustrations and has accompanying stop information and layout maps which indicate where there are steps, lifts, ramps and blue badge parking.

Though handy for anyone, the guide has been created with the needs of disabled passengers in mind following involvement from the TfGM Disability Design Reference Group (DDRG) and will be particularly helpful for people planning their journey on Metrolink.

The DDRG gives Metrolink advice on a host of accessibility issues, from the design and layout of the stops and car parks to the seating arrangements on the new trams.

Topics covered by the guide specifically aimed at passengers with disabilities, include blue badge parking at stops, wheelchair access and concessionary pass information.

Peter Cushing, Metrolink Director, said: “This new publication is a comprehensive guide to using Metrolink, so whether you’re a new or regular user, it is certainly worth a look before you hop on the tram.

“We want to ensure that Metrolink is accessible to everyone and I am pleased to see the guide covering a whole host of topics which will be of use to people with a disability.

“The DDRG is a terrific group which adds real value to our work and this is another example of where their efforts have helped a particular community.”

Other formats of the guide are currently being developed for future use and interested parties can contact customer.relations@tfgm.com for more information.