Thousands of children contact ChildLine over the Christmas holidays

ChildLine
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Trained volunteer counsellors at the ChildLine base in Manchester counselled 943 children and young people during the 12 day holiday period.

Across the UK ChildLine carried out 7,862 counselling sessions to children and young people over the twelve days between Christmas Eve to 4 January, an average of 655 per day. And for the first time ever, more of these contacts took place online than by phone. 

The three main reasons why children accessed support was for issues relating to emotional wellbeing, feeling suicidal and family relationships. Other top reasons included: self harm, bullying and mental health and depressive disorders.

One young person who contacted the ChildLine base in Manchester said: “I hate Christmas. I am fostered and I really wanted to see my little brother but my foster parents took me away. I don’t want my brother to think I have forgotten about him. It’s not nice going to a family dinner with people who aren’t in your family and feeling like the poor abused foster child.”

Across the UK there was a significant rise in counselling sessions related to self-harm, an issue which increased overall from the same period last year by 41 per and by 86% for the 12-15 year age group. More children were also counselled about emotional abuse and eating problems and for the first time, suicide featured in the top five concerns during Christmas, having increased by 64% from the same period last year.

Josh contacted ChildLine over the festive period looking for support with his suicidal feelings. Josh had been experiencing extreme panic attacks which made him feel exhausted and unable to eat or sleep. “I have suicidal thoughts every day – I think about what a relief it would be not to have to try and cope anymore”.

The down time during the Christmas break had made Josh’s panic attacks escalate but he was able to use ChildLine whenever he felt suicidal. The counsellor sent Josh links to information about coping with anxiety and with the right support, was eventually able to make an appointment to see a doctor.

Ann Pulling, area manager for ChildLine, said: "ChildLine is a vital lifeline for thousands of young people who desperately need support and advice – often on very complex and sensitive issues. Christmas can be a particularly difficult for vulnerable young people and a general lack of services and support during this time can make everything feel more difficult to resolve.

“None of this work with children and young people would be possible without the dedication of our trained volunteer counsellors who work tirelessly around the clock to ensure that the most vulnerable young people can get the safe and trusted support they need”.

Earlier this month, Josh wrote to ChildLine again. He said: “I just want to say thank you for making me feel a lot happier over the last few days. The first step I took to get rid of my constant panic attacks was contacting ChildLine, so thanks.”

*All names and potentially identifying details have been changed to protect the identity of the child or young person.