GP Patient Survey 2023: How does yours shape up?

The results from the annual GP Patient Survey have been published, detailing patients’ experience of their local GP practice and other local NHS services.

The survey asks about patients’ local GP services (including use of online services, awareness and satisfaction with opening times and preferred GPs), experience of making an appointment, the quality of care at their last appointment, overall experience of their GP practice, experience when their GP practice is closed and NHS dentistry as well as current health status.

We've looked at the data at a Primary Care Network (PCN) level – Rochdale North, Heywood, Middleton and Pennines – and across three areas: overall experience, ease of getting through on the phone, and how many people always got to see or speak to their preferred GP when they wanted to.

We’ve then broken these figures down by local practice so you can see the three key figures for your doctors' surgery.

Overall, patients under Heywood and Pennine PCNs were happier with their GP experience than the national average of 71%: 87% of patients in the Pennines and 74% in Heywood said they were happy, whilst the same was true of 67% of patients in Middleton and just 61% in Rochdale.

Nationally, just 50% of people said they found it easy to get through on the phone. In Rochdale, just 29% of people said they found it easy, as did 33% of people in Middleton. In Heywood, this was true of 56%, rising to 68% in the Pennines.

Finally, just 35% of people nationally said they were always able to see their preferred GP when they wanted to. This was highest locally in the Pennines (50%), then Middleton (37%), Heywood (27%) and Rochdale (25%).

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Rochdale North PCN

Overall experience of GP practice - 61% of respondants rated it as good (national 71%)

• Ashworth Street Surgery 70%
• Edenfield Road Surgery 42%
• Healey Surgery 50%
• Inspire Medical Centre 55%
• Mark Street Surgery 80%
• The Dawes Family Practice 65%
• Yorkshire Street Surgery 63%

Ease of getting through on phone - 29% of respondants find it easy to get through (national 50%)

• Ashworth Street Surgery 32%
• Edenfield Road Surgery 17%
• Healey Surgery 25%
• Inspire Medical Centre 20%
• Mark Street Surgery 31%
• The Dawes Family Practice 24%
• Yorkshire Street Surgery 57%

Always get to see or speak to their preferred GP when they would like to - 25% (national 35%)

• Ashworth Street Surgery 36%
• Edenfield Road Surgery 14%
• Healey Surgery 13%
• Inspire Medical Centre 21%
• Mark Street Surgery 37%
• The Dawes Family Practice 26%
• Yorkshire Street Surgery 21%

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Heywood PCN

Overall experience of GP practice - 74% of respondants rated it as good (national 71%)

• Birtle View Medical Practice 76%
• Heady Hill Surgery 78%
• Heywood Health 69%
• Hopwood Medical Centre 73%
• Longford Street Medical Centre 77%

Ease of getting through on phone - 56% of respondants find it easy to get through (national 50%)

• Birtle View Medical Practice 73%
• Heady Hill Surgery 51%
• Heywood Health 45%
• Hopwood Medical Centre 64%
• Longford Street Medical Centre 54%

Always get to see or speak to their preferred GP when they would like to - 27% (national 35%)

• Birtle View Medical Practice 27%
• Heady Hill Surgery 41%
• Heywood Health 0%
• Hopwood Medical Centre 35%
• Longford Street Medical Centre 29%

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Middleton PCN

Overall experience of GP practice - 67% of respondants rated it as good (national 71%)

• Durnford Medical Centre 90%
• Peterloo Medical Centre 50%
• Rochdale Road Medical Centre 65%
• The Junction Surgery 58%
• Windermere Surgery 81%
• Woodside Medical Centre 64%

Ease of getting through on phone - 33% of respondants find it easy to get through (national 50%)

• Durnford Medical Centre 45%
• Peterloo Medical Centre 18%
• Rochdale Road Medical Centre 47%
• The Junction Surgery 19%
• Windermere Surgery 79%
• Woodside Medical Centre 26%

Always get to see or speak to their preferred GP when they would like to - 37% (national 35%)

• Durnford Medical Centre 60%
• Peterloo Medical Centre 19%
• Rochdale Road Medical Centre 42%
• The Junction Surgery 19%
• Windermere Surgery 58%
• Woodside Medical Centre 33%

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Pennines

Overall experience of GP practice - 87% of respondants rated it as good (national 71%)

• Littleborough Group Practice 85%
• Milnrow Village Practice 98%
• Pennine Surgery 96%
• Stonefield Street Surgery 77%
• The Village Medical Centre 84%
• Trinity Medical Centre 94%

Ease of getting through on phone - 68% of respondants find it easy to get through (national 50%)

• Littleborough Group Practice 50%
• Milnrow Village Practice 97%
• Pennine Surgery 76%
• Stonefield Street Surgery 51%
• The Village Medical Centre 68%
• Trinity Medical Centre 84%

Always get to see or speak to their preferred GP when they would like to - 50% (national 35%)

• Littleborough Group Practice 41%
• Milnrow Village Practice 71%
• Pennine Surgery 77%
• Stonefield Street Surgery 32%
• The Village Medical Centre 33%
• Trinity Medical Centre 43%

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To view the full data for your local GP practice, please visit: https://gp-patient.co.uk/