Sysop supports University of Manchester's 'Future IT programme

Sysop supports University of Manchester's 'Future IT Programme'

Sysop, the Heywood-based IT educator and consultant, has been chosen by the University of Manchester to support a programme that is designed to transform and modernise the university’s IT services.

The university has launched a new walk-in IT Support Centre for its 49,000 staff and students supported by the introduction of ITIL best practice processes and new IT service management (ITSM) software. 

Sysop has supported the university's ‘Future IT programme’ by delivering training to over 200 professional IT attendees, designed to instil an understanding of their roles and responsibilities in the new ITSM environment.

Martin Putwain, Service Support Manager at the University of Manchester, said: “Sysop has supported our intensive training needs with highly flexible course and exam scheduling, all within a tight timescale.

“Their involvement will continue as we rebalance the IT team, creating new roles and embracing the cloud as we move to a more modern, service-driven model, driving greater efficiencies and a better customer experience.

"Our objective is to become a much leaner, more efficient organisation with slick, well-managed processes, and with services that increasingly are enabled by preferred partners.”

Adam Sawle, Sysop director of professional services, said: "The challenge has been to sustain a high level of training quality through a period of rapid client change .

“Our training courses are central to the development of IT people and processes for the university’s new service-driven IT model.”