Statement from Greater Manchester Police and Crime Commissioner Tony Lloyd in response to IPCC publication of police complaints statistics for England and Wales

Greater Manchester’s Police and Crime Commissioner Tony Lloyd

“It’s vital that police are held to account and act to the highest standards. To help achieve this, people must have a straightforward means for complaining about any sub-standard service they receive.

“Complaints are part and parcel of any service but, if treated correctly, they are also a vital tool in helping organisations improve the way they operate. The police are no exception to this and should do all they can to create a robust complaints system that people have faith in, and remove some of the complexities and red tape that hinder speedy resolutions.

“Unnecessary bureaucracy leads to long waiting times, further damages what are already potentially fragile relations between the person making the complaint and the police, and obstructs vital improvements to the service.”