RBH showcase customer service

RBH employees get in the mood for National Customer Service Week

RBH is planning a week-long programme of events and activities to celebrate National Customer Service Week (6- 10 October).

The mutual housing society, recently named as one of the country’s Top 10 Landlords by the prestigious magazine 24 Housing, will be highlighting its customer service commitment- and asking for suggestions on how it can do even better.

Among the highlights will be customers giving their views on the way RBH communicates with them by letterand phone and senior managers carrying out frontline roles around the borough.

This all comes on top of the society’s ongoing drive to put customers at the heart of itsactivities which is currently seeing more than 600 employees attend special training sessions.

Joanne Hill, RBH Contact Centre Manager, said: “As a mutual society it’s vital that everything we do is geared towards helping our tenants.

“While we are proud of the progress we have made recently we are always looking to improve and National Customer Service Week is a great way of bringing us together with customers to identify new ways of working.”