Metrolink: 10,000 complaints in a year

Tram bosses in Greater Manchester have apologised to commuters after receiving 10,000 complaints last year.

The majority of issues about the Metrolink service were about delays, which the company said was down to old trams which will be replaced by 2014.

A Metrolink spokesperson said 22m journeys are made on the trams each year, meaning less than 0.05% of journeys resulted in a complaint.

The information came from a Freedom of Information request.

About 1,500 complaints were made about ticket vending machines and 280 were made about the conduct of drivers and staff.

The remainder were made up of complaints in categories including accessibility, car parks, signage and tickets.