Police emergency 999 calls answered in under a second

The contact management team responds to two million calls each year, which includes answering on average 1,700 calls to 999 every day

Greater Manchester Police Force Contact Centre answered emergency 999 calls in less than one second last week – a massive improvement from June 2022 when the force was one of the slowest in the country.

Data from November 2021 to April 2022 saw GMP take an average of 24 seconds to answer a call, the fourth slowest in the country, with this increasing to an average of 89 seconds by June 2022.
 

Read more: GMP takes one of longest times in UK to answer 999 callsPublished: 08 June 2022

On average across the UK, police forces receive a 999 call every three seconds.

GMP’s contact management team responds to two million calls each year, which includes answering on average 1,700 calls to 999 every day. 

Martine Craven, head of contact management and business transformation, said: “GMP’s Force Contact Centre is rated as amongst the best in the country for time taken to answer emergency calls.

“I am delighted by the sheer dedication of our brilliant Force Contact Centre team who have made this possible by continuing to break and uphold new records for GMP.

“Answering 999 calls is often a matter of life and death and these response times demonstrate to the public that our force is ready to deliver a fast and outstanding service.

“By sharing this response time data, I hope we can continue to drive standards up and demonstrate to the public GMP’s ability to keep our streets and our communities safe.”