Millfield Nursing and Residential Home ‘requires improvement’

Care Quality Commission

Millfield Nursing and Residential Home has to make improvements in the coming year, according to a new CQC report.

The Bupa care home on Bury New Road, Rochdale was recently inspected by the Care Quality Commission, who concluded that the overall service ‘requires improvement’.

A spokesperson for the home said: “We are pleased the CQC inspectors recognised that our residents felt safe, that all areas of the home are clean and well maintained and that staff are kind, caring and supportive.

“The CQC identified areas where we need to make changes, and we are committed to making all the required improvements and meeting the standards. This includes carrying out additional training for our people.

“The health and wellbeing of our residents is our top priority.”

Under CQC’s new programme of inspections, all of England’s adult social care services are being given a rating according to whether they are safe, effective, caring, responsive and well led.

Debbie Westhead, CQC's Deputy Chief Inspector for Adult Social Care in the North, said: "People are entitled to services which provide safe, effective, compassionate and high quality care. If that is what we find on inspection - we give the service a rating of good, or outstanding.

"If we find that a service requires improvement, we will expect them to provide us with a full plan setting out how they will address the issue. We will share our findings with local commissioners, and we will return in due course to check that they have made the required improvements.

"Whenever we find a service to be inadequate, we will consider taking further action on behalf of the people who use the service."