Consultation on new Council Customer Strategy

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Rochdale Council is looking at creating a new Customer Strategy and are consulting with various stakeholders with a view to informing the new strategy. The council would like the opinions of businesses regarding their dealings with the Council, levels of service received, areas for improvement, etc.

The following questions are the areas that we are interested in:

• What Council Services have you had to access recently in a business capacity?
• How easy is it to know where to go when you have an issue with your business that you need to talk to the Council about?
• Are you aware what businesses services the Council provides?
• How do you prefer to contact the Council?
• If you could have one wish in terms of the services that the Council provides for businesses, and the way that they are delivered, what would it be?
• Do you think the Council provides an appropriate standard of service to businesses?
• If you feel the Council does not provide an appropriate level of service, what improvements would you like to see?
• Any other comments that you would like to make regarding the services that Council’s provide to businesses?

Answers to the questions should be emailed to claire.haigh@rochdale.gov.uk by 18 January.