Zen retains accolade for 13th time

Zen Internet has maintained its ‘Which? Recommended Provider’ status for the thirteenth time in a row.

Zen’s Recommended Broadband Provider status revealed five stars for reliability, customer service and technical support. Zen has been rated highly by its customers in the Which? Survey for the last eight years, making this its thirteenth Which? endorsement.

‘With the top overall Which? customer score of 86%, Zen truly deserves its Recommended Broadband Provider status. Zen has been among our top broadband performers since 2005, and this time round received top marks (five stars) for connection reliability and customer service. Its only average rating is value for money, for which it got three stars,’ said Which?

The survey was based on results of an online survey of nearly 12,000 Which? online panels members about their broadband experiences to find the best providers. The customer satisfaction score (as a percentage) is based on overall satisfaction and their likelihood to recommend the ISP to a friend.

“Our mission is ‘to provide the best ISP service in the UK’, so we are delighted to be recognised as Recommended Broadband Provider by Which? once again. This recognition acknowledges the commitment of the entire team at Zen, especially our Technical Support and Customer Services teams, but I would also like to thank those customers and Which? members, that have taken the time to rate their experience with Zen,” said Andrew Saunders, Head of Product Management and Marketing. 

“Our customer score is even better than last year with 86% and 10% better than the next recommended provider. There will always be cheaper services, but we genuinely aim to be the best and believe that our services provide real value to our customers. It has been an incredibly busy 12 months for broadband at Zen, which included the launch of our fibre optic broadband and telephone lines service,” added Mr Saunders.