Making a Complaint

We can look into complaints about items we have published which are in our control. We are members of IPSO (Independent Press Standards Organisation) and we adhere to the Editors' Code of Practice. We can only deal with complaints which relate to an alleged breach of the standards set out in this Code: www.ipso.co.uk/editors-code-of-practice/

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We can only deal with your complaint if you are:

Personally and directly affected by an alleged breach of the Code.
A representative group affected by an alleged breach of the Code, where there is public interest in your complaint.
A third party seeking to ensure accuracy of published information.

You can submit your complaint to us using the submission form below.

Alternatively you can submit your complaint in writing to us at the following address:

Address: 122 Yorkshire Street, Rochdale OL16 1LA

A complaints form can be downloaded in PDF or MS Word format.

We will acknowledge your complaint by email or in writing within seven calendar days and will normally respond to your complaint with a final decision letter within 21 calendar days. If we uphold your complaint, we will tell you the remedial actions we have taken.

If we are unable to resolve your complaint, or if you would like more information about IPSO or the Editors' Code, contact IPSO on 0300 123 2220 or visit www.ipso.co.uk.

Complaint Submission Form

Complainant Details

Required fields are marked(*)

Full name: *
Organisation (if applicable):
Address (including postcode): *
Email Address:
Telephone (Landline):
Telephone (Mobile):
Choose Type of Complainant: *
Preferred Means of Contact: *
Adjustments Required: (e.g. the complainant is hard of hearing and needs written communication)

Article Details

Headline of published article: *
Link to offending publication: *

Complaint Details

Summary of complaint: * (Please keep to 50 words or less)
Reference to specific phrases/words or sections of the article that the complainant believes to be in breach of the Code: *
Code clauses that the complainant believes to have been breached: *
Outcome or remedy requested: *

Entry: (please leave blank)

Making a Complaint

Complaint Submission Form

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