Busy Easter weekend for Ambulance Service

North West Ambulance Service NHS Trust 111 Service

Easter Bank Holiday was an exceptionally busy time for the North West Ambulance Service NHS Trust 111 Service (NWAS NHS 111), providing urgent care to people that needed medical advice over the four day holiday.

The service met the anticipated demand of the Easter period by placing an additional 30% of staff in call centres, which went on to triage an incredible 12,179 calls over the weekend. As well as this, additional front line management and a senior manager were on site each day of the weekend.

Derek Cartwright, Director of Operations said: “I am very proud of all the hard work and dedication from the NWAS NHS 111 staff at all three call centres in the North West.

"There was a massive amount of calls over the bank holiday weekend and this was handled safely, professionally and effectively by all the staff.

"This has been one of the biggest tests since we stepped in as stability partner last October and it has been approached fantastically.

"NWAS NHS 111 is proving to be a vital and valuable part of NWAS operations and an asset to the North West community”.