Decrease in Christmas 999 calls

NWAS sees decrease in Christmas 999 calls

The number of emergency calls received by The North West Ambulance Service NHS Trust between 24 and 26 December was 5% less than those received for the same period last year and they attended 4% less incidents.

This year, the Trust received a total of 9,918 emergency calls (24-26 December) whereas for the same period last year, the Trust received a total of 10,476 calls.

Of the 9,918 emergency calls received this year by NWAS, the Trust responded to 8,195 incidents, with the most common complaint being falls.

Derek Cartwright, Director of Operations said: “We always see an increase in emergency calls at this time of year but this year has been exceptional. I would like to take this opportunity to thank NWAS staff for all their hard work in caring for the population of the North West.

“The Christmas period can be a confusing time for people who need to access the NHS. Many people call 999 when their symptoms could be treated elsewhere. As we approach New Year, it is important that people remember 999 is for serious and life-threatening emergencies. For urgent medical advice, you can contact NHS 111.

“Please help us to help the most vulnerable people, by keeping ambulances free to deal with genuine emergencies.”