NSPCC launches Helpline text service

Dr Linda Papadopoulos

The NSPCC is today (16 May) launching a text service to drive ‘on the spot’ reports of child abuse to its Helpline in Greater Manchester and across the UK.

The text number – 88858 – is free and available 24 hours a day.

The NSPCC has also named TV psychologist Dr Linda Papadopoulos as its first ever Helpline Ambassador. She is backing the NSPCC call for people to act when worried about a child.

The launch comes as an NSPCC poll reveals people are unlikely to report child abuse unless they act immediately. One in seven people polled in the North West said they had been concerned a child was being abused or neglected, but 36 per cent of those who didn’t report their fears immediately, took no action later.

Dr Linda Papadopoulos, said: “Sending a text is quick and immediate, whether you’re at home or out shopping. It’s good to know you’ve taken action. So if you’re worried about a child, the message is simple. Don’t delay, text the Helpline today.”

In the NSPCC poll, 56 per cent of adults in the North West who had been concerned about a child had not acted immediately because they didn’t know what to do or who to call.

Adults can contact the NSPCC Helpline about any worry they might have about a child, no matter what it is. Just for the period 2009-10, the Helpline received in the region of 754 calls from the Greater Manchester area.

Anyone sending a text to the NSPCC Helpline on 88858 will receive an immediate response confirming that their message has been received. This message will also encourage them to call the Helpline on 0808 800 5000, or to contact the police if they think a child is in immediate danger.

A trained NSPCC Helpline counsellor will reply to a text message within three hours, and offer advice, information and assistance. They may ask for additional information about the person’s concerns, or confirm that a referral has been made to the police or social services.

The new text service makes the NSPCC Helpline more accessible, and adds to the existing ways that people can get in touch, by 24-hour freephone (0808 800 5000), by email help@nspcc.org.uk, or by making a report online at www.nspcc.org.uk/helpline.