RBH no access improvement

Rochdale Boroughwide Housing (RBH), which manages 14,000 council homes across Rochdale borough, has announced an 80% reduction in no access for maintenance and repairs visits.

On top of this, they have made savings of £200,000 over the past three years, coinciding with the introduction of Mobysoft’s specialist automated SMS text message reminder service.

Mobysoft’s system automatically texts the tenant a reminder in advance of a maintenance or repair visit, checking their availability. They are then given the opportunity to confirm the visit or arrange a convenient alternative.

Social housing providers often struggle to find a cost effective way of dealing with the costly issue of no access, whilst still being able to offer high standards to their customers.

Derek Steele, Mobysoft Managing Director, said: “Missed appointments are a huge issue for both Social Housing Providers and tenants, and Social Housing Providers lose thousands of pounds every year because tenants are often not at home to allow access to properties.

“By using Mobysoft’s product, Rochdale Boroughwide Housing has seen a significant reduction in the number of missed appointments, saving RBH a huge amount of money, whilst also increasing tenant satisfaction.”

Mark Fisher, Head of Repairs and Maintenance at RBH, said: “Since working with Mobysoft we’ve seen huge improvements in our productivity and also significant savings, I can confidently say that the main contributing factor to this has been the introduction of automated SMS text message appointment reminders, and the ability for our customers to cancel them easily if they’re unable to be present to allow access.”