Alert on digital TV cowboys

Date published: 17 April 2009


Rochdale residents are urged to be on their guard against cowboy contractors as the country moves towards the digital switchover.

Rogue traders will charge exorbitant fees for installing equipment or carrying out unnecessary work, said Digital UK and trading standards.

Anyone needing to make the switch is advised to look for Registered Digital Installers displaying the digital tick logo which means they are approved and security-checked and hold the relevant qualifications and insurance.

A full list of RDI installers in the North-West can be found at rdi-lb.tv, calling the helpline on 08456 50 50 50 or visiting digitaluk.co.uk

Digital TV switchover is the process of converting the UK’s terrestrial television system to digital.

Between now and 2012 analogue channels will be switched off region by region and replaced with free-to-air digital TV and radio services (Freeview).

Switchover will extend Freeview coverage to the whole of the UK and free up airwaves for new services such as ultra-fast wireless broadband and mobile television.

Digital UK and Trading Standards North-West said: "There’s no such thing as a digital aerial. Most existing aerials are fine for receiving digital TV, although 5-10% may need replacing for switchover if they are in poor condition. The typical cost to repair or replace a standard aerial varies from £80 to £150.

"Nobody from Digital UK or the Switchover Help Scheme will come to your house unless you arrange an appointment. If you have arranged for work to be done, always make sure you ask for identification.

"Don’t agree to have work done by an aerial installer who calls without an appointment and fails to show identification.

"Use the test card at teletext P284 for guidance on whether you need a new aerial for switchover.

"Ask family and friends to recommend installers with a good track record, and get at least two written quotations.

"Before work starts, agree the price, payment arrangements and start/finish dates. Don’t pay for work upfront.

"If you suspect you have been ripped off, or that there is a rogue trader in your area, call Consumer Direct on 08454 04 05 06."

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