Council warns of rogue traders after storms Eunice and Franklin

Householders across the borough of Rochdale are being warned against cold callers, roofers and other tradespeople who knock on their door uninvited – and their offers to clear up damage following storm Eunice (pictured)

Householders across the borough of Rochdale are being warned against cold callers, roofers and other tradespeople who knock on their door uninvited – and their offers to clear up damage following storm Eunice.

The council's trading standards officers are urging residents always to reject offers of work and goods by cold callers.

Do not panic if someone knocks at your door and tells you a tile has blown off your roof and needs to be repaired or that tree branches are overhanging the footpath and must be cut back immediately. Close the door on anyone who approaches you in that way.

These cold callers target vulnerable and elderly people. If someone knocks at your door and tells you that your house needs repairs or maintenance of any kind, please be suspicious.

The council is advising people concerned about storm damage and wanting to have their properties checked, to follow these tips:

• Do not agree to have work done by anyone who cold calls or door knocks at your property.
   
• Ask friends and family for recommendations if you need a tradesperson. Check reviews online, but be aware that some traders do post fake reviews.
   
• There is a government-endorsed scheme called Trustmark that can help you to find a tradesperson.
   
• Try to get at least three quotes for work so you can compare the work required and prices to be charged.
   
• Be wary of traders that insist on cash, especially if they offer to take you to the bank themselves.
   
• Make sure you know the trader’s name and address. If things go wrong it is usually easier to arrange a repair or refund with a local trader, so find out who you are dealing with and where to contact them if you need to.
   
• If damage is weather-related, speak to your insurance company before agreeing to have work done. The company is likely to have a list of approved traders and may well want to instruct them to undertake any necessary repairs themselves.

Residents can report rogue traders or obtain advice from the Citizens Advice Consumer Service on 0808 223 1133.