Local Citizens Advice service scores the highest marks in recent leadership audit

Citizens Advice

The local Citizens Advice, which covers Rochdale, Oldham, Stockport and Trafford, has scored top marks in a recent leadership audit.

Each year, Citizens Advice organisations are required to undertake the audit to understand how well they are performing. The leadership audit forms part of a wider performance quality framework which ensures Citizens Advice services are providing the highest quality services and meet local residents’ needs.

The local Citizens Advice received a top mark of five for every assessment area: governance, strategic business planning, risk management, financial management, people management, operational performance management, partnership working, research and campaigning, equality leadership.

Phil Aspden, the Chair of the local service, said: “The whole team is delighted with the assessment results.

“As the leading information, advice and guidance organisation in Stockport, Oldham, Rochdale and Trafford, we know these scores provide continued confidence to our funders and clients that the advice services we provide are of the highest quality and are underpinned by good governance and leadership.”

Citizens Advice Stockport, Oldham, Rochdale and Trafford is also authorised and audited by the Financial Conduct Authority, Legal Services Commission, and Office of Immigration Services Commission, who ensure quality on specific areas of advice.