Healthwatch Rochdale publishes findings and recommendations after visit at Little Heaton Residential Home

Little Heaton Residential Home, Walker Street, Middleton

Healthwatch Rochdale, has published a report containing five recommendations for improvement after carrying out an Enter and View visit at Little Heaton Residential Home on Walker Street, Middleton.

The programme is based on eight care quality indicators developed by Independent Age which are used to help identify good quality of care in residential and nursing homes. Areas of improvement were identified at Little Heaton on three of the indicators with five recommendations being made.

Recommendations for improvement included:

• For management and staff to wear name badges to aid residents who are unable to remember names
• To continue to build on improving activities by looking at best practice in other care homes
• Having a suggestions box so that people can leave feedback on the home anonymously
• Having a ‘you said we did’ board to demonstrate how resident and staff feedback can make a positive difference

Kate Jones, Chief Executive Officer, said: “When we visited Little Heaton we could see that it was going through a period of transition with a new manager in post and a new activities co-ordinator. It will be interesting to see what changes this brings to the home and our recommendations are part of the process of bringing forward improvements. We will be following up with the home in three months’ time and look forward to seeing how they are progressing.”

You can read the full report containing details of the findings, recommendations and the service provider’s response here:

• www.healthwatchrochdale.org.uk

If you require a hard copy please telephone Healthwatch on 01706 249575.