Retail & Hospitality Training Programme - The Customer Journey: Achieving Outstanding Customer Service

Monday 10 February 2025
9.30am - 1pm

Fire Up Co-Working
Old Fire Station
Maclure Road
Rochdale
OL11 1DN

Details:

Join us for this fully-funded half-day workshop and refresh your customer service skills.

Tailored for Rochdale’s retail and hospitality sectors! Don’t miss this chance to enhance your customer service skills and drive business success in this fully-funded half-day workshop.

Why Join?

The Retail and Hospitality sector is facing numerous challenges and providing exceptional customer service is more essential than ever before. This workshop will give you fresh strategies to build strong customer relationships and encourage repeat visits by creating unforgettable experiences.

We'll equip you with:

• Skills to build rapport and create meaningful customer interactions.
• Strategies to handle complaints effectively and turn challenges into opportunities.
• Tools to foster customer loyalty and improve retention.
• Community links that strengthen your business profile.

This workshop will offer plenty of discussions and personalised feedback, with the option of a one-hour coaching session afterwards.

Entry fee: Free / booking is required

https://www.eventbrite.com/e/the-customer-journey-achieving-outstanding-cus...