Customer Service apprentice - LANGUAGE EMPIRE LIMITED Rochdale Online Jobs

Summary

As a Customer Service Apprentice at Language Empire, you will be responsible for helping our clients have seamless access to our services. You will be working alongside a friendly and diverse team of professionals, and have the opportunity to work on a variety of tasks.

Annual wage

£11,648 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course

Customer service practitioner

Hours

35 hours between 8.00am - 6.00pm Monday - Friday.

35 hours a week hours a week

Possible start date

02 Nov 2024

Duration

12 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

• Handling customer enquiries and providing advice and guidance on the types of interpreting services we offer
• Building strong and lasting relationships with our clients by providing excellent customer service through phone, email, and online platforms
• Managing the booking process of our interpreting services and ensuring that all details are accurate and up to date
• Communicating effectively with all key stakeholders both internally and externally
• Keeping the database and customer records updated, maintaining accurate and up-to-date information on all clients and bookings
• Liaising with interpreters, clients, and internal teams to resolve issues or queries that arise during the booking process
• Providing support to other teams as and when required to ensure that we deliver an outstanding service to our clients
• Working with potential new clients to deliver high quality service and retain them for their future needs
• Connecting calls between interpreters and customers providing an effective and efficient service
• Willingness to provide cover for other departments when required

Where you’ll work

EMPIRE HOUSE

COLLEGE ROAD

ROCHDALE

OL12 6AE

Check your travel to work

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ROCHDALE TRAINING ASSOCIATION LIMITED

Your training course

Customer service practitioner

Equal to Level 2 (GCSE)

Your training plan

• Customer Service Apprenticeship Level 2
• Training to take place on-site at Language Empire

Requirements

Essential qualifications

• GCSE Maths & English (Grade 4) essential

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills

 

About this company

Language Empire offers highly skilled and qualified interpreters to public sector organisations throughout the UK, in over 500 languages. Our services include face to face interpreting, non-spoken interpreting, simultaneous and conference interpreting services, BSL interpreting (British Sign Language), and translation services.