Passenger survey results for Metrolink

Tramtastic passenger survey results for Metrolink

Customer satisfaction with Metrolink continues to grow, a national survey has found.

Between 28 September 2015 and 26 November 2015, 2,954 passengers were surveyed by Transport Focus.

Eighty-nine per cent were very or fairly satisfied with their overall journey, up from 85% in 2014 and 83% in 2013. The results see Metrolink move closer to the 92% average for overall satisfaction across other tram networks (in Blackpool, Edinburgh, Nottingham, Sheffield and Midlands).

There were also increases in customer satisfaction on value for money, punctuality, information provided at the tram stop and various elements associated with journey comfort, such as availability of seating or space to stand, amount of personal space, seat comfort, provision of grab rails and internal temperature.

Metrolink passengers also recorded an increase in satisfaction with smoothness of the ride, safety of driving, connectivity with other modes and ticket range.

The pool of responses which informed results for the Metrolink network was more than three times that of the next largest pool and come at a time when major transformational works are under way