Zen announces job vacancies as it navigates through Covid

Rochdale-based Zen Internet has announced new job vacancies

With more and more of us working from home during the Covid-19 pandemic, Rochdale-based Zen Internet has announced new job vacancies as it expands operations.

Despite challenging economic times, Zen is recruiting in both its Technical Support and Provisioning departments. This will be closely followed by the ‘Zen Discover’ programme. Designed for those who are interested in a career in technology, but don’t feel they have all the skills required to fill a role, the Zen Discover programme will provide a stepping stone to make that transition.

The telecoms provider has also launched HomeWorker SD-WAN to support businesses and their people with remote working, plus its fastest speeds yet with the release of its Full Fibre 500 and Full Fibre 900 packages.

While the company continues to navigate through the uncertainties of the post-Covid market, Zen recognises that it went into the crisis in the fortuitous position of marketing and selling a product that was always going to be in high demand.

Indeed, at the beginning of lockdown Zen won a number of new customers through existing customers looking to get older parents connected to the internet for the lockdown period. As that initial surge eased off, Zen experienced new demand driven by a ‘flight to quality’ with consumers looking to switch to Zen for its reliability and excellent customer service.

CEO Paul Stobart said: “We are fortunate at Zen in that we have enjoyed a surge in demand for high quality broadband services. As people, working and locked down at home, have become more reliant on their connectivity, they have sought out the best possible solutions.”

Speaking about the toughest challenge he experienced when leading Zen through the crisis, Mr Stobart says it was most definitely dealing with all the uncertainties: “We made a decision right at the beginning of the crisis that we were going to be honest with everyone. And that didn’t just mean being transparent and open, which is relatively straightforward to do once you have decided to do it, it meant sharing with our people all the uncertainties we were facing so that they could understand how difficult it was to make the right decisions.”

A decision taken in the early days was to use the CEO’s office to communicate as regularly as possible to all staff, with bi-weekly internal vlogs from Mr Stobart.

He added: “I genuinely believe any crisis brings out winners and losers and there is a choice as to how you set your mind; I have set mine to be that of a winner, and I am encouraging everyone to do the same.

“Whilst there is still a great deal of uncertainty around us, and we need to ensure we manage things carefully, we also need to be bold and courageous.

“We are determined that Zen will be one of the winners.”

Anyone interested in joining Zen can view the current vacancies at:

• www.zen.co.uk/careers/vacancies