BrightHouse collapses into administration

Date published: 01 April 2020


The UK’s largest rent-to-own operator BrightHouse entered administration earlier this week (Monday 30 March).

BrightHouse, which had stores in Rochdale and Middleton, shut its shops earlier this month due to coronavirus restrictions placed on retailers.

Customers should continue to make monthly payments for their household goods, with the administrators, Grant Thornton, now acting as the collecting agent.

BrightHouse, which has 240 shops nationally, is the trading name of Caversham Finance Limited.

There will be no new rent-to-own or cash loan lending whilst the administrators attempt to find buyers for the business.

Contact

Please visit the website at www.brighthouse.co.uk/managing-your-money/ways-to-pay or call the customer relations team on 0800 526 069 who can assist you in paying remotely. For any other queries, please contact the customer relations team on 0800 526 069.

Customers with complaints should continue to approach the company as normal by calling the customer relations team on 0800 526 069 or visit the website at www.brighthouse.co.uk/existing-customers/complaints-procedure

If your complaint relates to an affordability claim for a previous agreement, the administrators will be in touch in due course if you are required to submit a claim.

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